Privacy Policy

INTRODUCTION

New Image™ International Limited is committed to providing quality products and services to you.This Data Privacy Policy outlines the principles and guidelines governing the collection, processing, storage, and transfer of personal data in compliance with the Personal Data Protection Act 2010 (PDPA) and its amendments under the Personal Data Protection (Amendment) Act 2024. This applies to all data controllers and data processors handling personal data within Malaysia.

Definitions

• Personal Data: Any information relating to an identified or identifiable individual.

• Sensitive Personal Data: Includes biometric data, health information, and other high-risk personal details.

• Data Controller: Previously referred to as "Data User," this entity determines the purposes and means of processing personal data.

• Data Processor: A party processing data on behalf of a New Image.

• Personal Data Breach: Any unauthorized access, disclosure, loss, or misuse of personal data.

Scope of Application

This policy applies to New Image™ to collect and processing personal data of individuals within Malaysia. It also extends to data processors operating under a data controller’s authority.

Information We Collect

This Personal Information is obtained in many ways including (but not limited to) via our websites, social media, by telephone, email, mail and when you submit an application form to become a New Image™ Member. It can also be collected from third parties, for example where it is provided with your consent or where an application is made in joint names. It includes but is not limited to:

• Contact Information: Address, email address, and phone numbers.
  

• Financial Information: Bank account details and credit card information for processing payments.
  

• Transaction Information: Purchase history and product preferences.

• Technical Information: IP addresses, browser type, and access times collected through our website.
  

How We Collect Information

We collect personal information through various means, including:

• Direct Interactions: When you register as a Representative, place an order, or contact us for support.
  

• Automated Technologies: Through cookies and similar tracking technologies on our website.
  

• Third Parties: From affiliated partners and public databases, where permitted by law.
  

Use of Personal Information

We collect your Personal Information for the primary purpose of providing our services to you, and the marketing of our products and services. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Purposes include, but are not limited to:

• Order Processing: To process and deliver products and services.
  

• Representative Support: To provide training, support, and manage your account.
  

• Marketing Communications: To inform you about promotions, new products, and events (with your consent).
  

• Website Improvement: To analyse data and enhance user experience.

• Legal Compliance: To comply with legal obligations and protect our rights.
  

Disclosure of Personal Information

To help manage your membership, personal information, including your name, customer number, contact details and purchase history are disclosed to your direct sponsor and your upline. The same applies if your direct sponsor or upline resides outside Malaysia. 

Security of Personal Information

We may share personal information with:

• Service Providers: Third-party vendors assisting in operations, such as payment processing and shipping.
  

• Affiliated Entities: Within our corporate family for business purposes.

• Legal Authorities: When required by law or to protect our legal interests.
  

We do not sell, rent, or trade your personal information to third parties.

Data Subject Rights

Individuals have the following rights under the PDPA: